FAQ

Straight answers

The questions we hear most, answered plainly.

Do I own my website and accounts?

Yes. Your domain, website, Google profile, social accounts and customer list are in your name. If you leave, we hand everything over.

Do you need my passwords?

No. You add us as a user or manager from your own accounts and can remove us any time.

Is there a contract?

Your setup fee covers your first three months. After that: it's month-to-month. Cancel with 30 days' notice and no cancellation fee.

How long does setup take?

It depends on the plan and how quickly we get what we need from you. Your roadmap shows every date before we start. Typical launch: Launch 2–3 weeks, Growth 3–4 weeks, Full Stack 4–6 weeks, from the day we have your content and logins.

What does the monthly fee cover?

Hosting, updates, the services in your plan, your monthly report and check-ins. Ad spend is separate and paid directly to the ad platforms.

Do you guarantee first place on Google?

No, and be careful of anyone who does. We do everything that's in your control and report the results honestly.

I already have a website. Do I have to start over?

Not always. The check-up and planning session will show whether to improve what you have or rebuild.

Can you work with my industry's software?

Many popular tools connect directly or through a connector; some only by export. We check your exact tools before we quote, and we tell you plainly which is which.

Do you only work in Kansas City?

We're based in Kansas City. We work in person across the Kansas City metro on both sides of State Line, and remotely everywhere else.

What if it's not working?

We'll tell you, show you the numbers, and change course. If something stalls on our end, we fix it. If a project stalls because we never get what we need, we pause and tell you exactly what's missing. All work is final and fees aren't refunded, but there's no long-term commitment: after month three you can cancel with 30 days' notice, and you keep everything we've built.

Still have a question?

Call or text (913) 703-3949, or send us a note.

Contact us